PayPal button image was not showing up

  • eatrightneworleans
    Asked on August 4, 2019 at 2:05 PM

    When testing my form, the PayPal button image was not showing up.  I removed the image, but I think this caused my form not to redirect to PayPal.  Please help me fix the image or make sure the form redirects to paypal.


    Also, the way membership works is that we allow people to pay by check.  Will their responses show up if they click submit, but don't pay via PayPal?

    Jotform Thread 1915298 Screenshot
  • John_Benson
    Replied on August 4, 2019 at 3:26 PM

    I checked your form and I can verify that the Submit button is showing correctly. Here's a screenshot:

    1564946370pp but Screenshot 10

    If you want, you can replace the Submit button with an image. In the Form Builder, select the Submit button field and then go to Properties. Click the Choose a File button under the Button Image and then upload the image you prefer. 

    1564946353sub but img Screenshot 21

    I also did a test submission to your form and I can verify that it is working properly. After hitting the Submit button, I got redirected to the PayPal Checkout page. Here's a screen capture:

    1564946702testubmi Screenshot 32

    Let us know if you have any questions.

  • eatrightneworleans
    Replied on August 5, 2019 at 8:38 PM

    Thank you.  I think the problem was with my computer.