Why does my form send two emails and two submissions?

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    SRWACBBall
    Asked on August 05, 2019 at 01:18 AM

    Not sure how/why, but when someone completes my form - it shows as 2 submissions and they get 2 emails and I get 2 emails (with different submission #s) even though it is all the same information.  How can I fix this?

    -Karen

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    Miles
    Answered on August 05, 2019 at 02:40 AM

    Hello, Karen.

    I checked your submissions and your autoresponder in order to understand if there is any problem, but it seems that you sent the submissions two times using the same information. If you have any problems regarding this issue, please feel free to contact us again.

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    SRWACBBall
    Answered on August 12, 2019 at 12:43 PM
    This continues to be a problem. Each registration results in 2
    submissions. Please take another look.
    Thank you
    ...
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    John_Benson
    Answered on August 12, 2019 at 01:20 PM

    I have cloned your form and I was able to replicate the issue. After submitting the form, I received 2 submissions.

    Upon checking the form, I can see that there's a PayPal Standard integration that is not yet configured or completed. Please delete it since it is the one causing the issue.

    In the Form Builder, select the PayPal field and then click the "Delete" button.

    1565630211deletepaypal.png

    After deleting that blank PayPal field, I only received 1 submission on the cloned form.

    Hope that helps. If you have any questions, let us know.

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    SRWACBBall
    Answered on August 12, 2019 at 02:43 PM
    Thank you for your response. Will do!
    ...