What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    aspect preview vs reality

    Asked by rasgomes on March 27, 2011 at 05:21 PM

    I've made my preview, and the final aspect did not combine with it.

    What's wrong with it?

    Greats in advance.

    i would like very much to use the embed "feeback" display on my site.

    Ricardo Gomes

    Page URL:
    http://www.portucap.pt/mainmenu.html

    Screenshot
    portucap feedback
  • Profile Image

    Answered by brx250 on March 27, 2011 at 07:49 PM

     

    Hi there,

    Thank you for using JotFrom!

    I’ve tried checking the code in your actual site but, I can’t seem to find the jotform scripts. I guess you took it out for the mean time. In any case, replicating the problem ourselves gives us better insight on what the cause is. Now, if you could send us another link with the jotform code in it, that would be great!

     

    PS. According to the image you sent, it seems that the form is out of position.Something might be wrong with you embed codes. Please send us the new link asap so we could look into it further.Thank You!


     

    ___________________________________________________________

    Albert | JotForm Support

     

  • Profile Image

    Answered by rasgomes on March 27, 2011 at 09:55 PM

    Yes, it's true. I've removed the code, because it was not working...

    check the code, at this link: http://www.portucap.pt/mainmenu_2.html

    The problem start, after the input of the code:

    1) The label appears with bad format.

    2) After clicking on it, it goes, like the first image attached, on my first post.

    Thank you.

    RG

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    JotForm Support

    Answered by mliz on March 28, 2011 at 04:02 AM

    Hello,

    It seems that the problem is only happening in IE browser.

    I checked it on Firefox and Chrome and the feedback form was displayed
    without any errors.

    You have to add this HTML code to the top of your HTML file and it should work fine.

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Hope this helps, let me know if this fixed the issue.

    Regards.

  • Profile Image

    Answered by rasgomes on March 28, 2011 at 05:14 AM

    Hello.

    You guy's have been amazing. i feel that we are close to something good.

    After adding the HTML code at the beginning of the page, and, in fact it looks ok. But after clicking at the tab, the form appears, under my content:

    Check it at:

    http://www.portucap.pt/mainmenu_2.html

    Actually, I had not even tried experimenting in other browsers, like Mozilla or Chrome.

  • Profile Image
    JotForm Support

    Answered by liyam on March 28, 2011 at 07:15 AM

    Hello,

    Now this refreshes my memory.

    This is an issue with IE browsers.  Here's a work-around to overcome this IE flash going on top of your feedback form.  You will need to insert the wmode property in your flash and set it to opaque:

    <param name="wmode" value="opaque" />

    Add as well this property inside your embed tag wmode="opaque".

    So in your code, it should look like this:

    <object id="obj1" classid="clsid:D27CDB6E-AE6D-11CF-96B8-444553540000" width="665" height="455" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0" border="0">
    <param name="movie" value="main.swf" />
    <param name="quality" value="High" />
    <param name="menu" value="false" />
    <param name="wmode" value="opaque" />

    <embed type="application/x-shockwave-flash" width="665" height="455" src="/main.swf" pluginspage="http://www.macromedia.com/go/getflashplayer" name="obj1" quality="High" menu="false" wmode="opaque"></embed>
    </object>

    This should work. :)

  • Profile Image

    Answered by rasgomes on March 28, 2011 at 07:49 AM

    People! This support forum saved my life...

    It work alrigth! Sorry if am a little bit pain in th'a....

    The form feedback title appears with font: Times New Roman, i think... the rest of the form, appears alrigth. Is there any option at the setup that define the font to the title?

  • Profile Image
    JotForm Support

    Answered by liyam on March 28, 2011 at 08:22 AM

    Hello,

    You can try adding this style within the head tag of your page:

            <style>
                body{
                    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;
                }
            </style>

    Just replace the value to whatever font you like.  Or embed the the font style inside your body tag:

    <body leftmargin=0 topmargin=0 marginheight="0" marginwidth="0" style="background-attachment: fixed; font-family:Verdana;">

    Hope this helps.

  • Profile Image

    Answered by rasgomes on March 28, 2011 at 09:16 AM

    Vocês são fantásticos! Obrigado por toda a ajuda dada.

    You are great! Thanks for all the help given.

    All Problems solved!

     

    Ricardo Gomes

  • Profile Image

    Answered by rasgomes on April 14, 2011 at 07:43 PM

    People, the story still goes on.

    This time, i updated one of my browsers to IE9, and the label "Feedback" went wild, again...

    http://www.portucap.pt/mainmenu.html

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    JotForm Support

    Answered by liyam on April 15, 2011 at 01:30 AM

    Hello Ricardo,

    I will forward this matter to our development team.  Thank you for your patience.

  • Profile Image

    Answered by rasgomes on April 25, 2011 at 04:58 PM

    Good evening People. Do you have anymore news?

    Greatings in advance

    Ricardo Gomes

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    JotForm Support

    Answered by mliz on April 25, 2011 at 09:31 PM

    Hi Ricardo,

    A ticket has already been created and our developers are looking into it.
    Unfortunately as of the moment there is no update yet, we know your are
    anxious to have this fixed so thank you for your patience while
    we work on the issue.

    Apologies for the inconvenience.

    Regards,
    Mliz