What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Alert image

    Asked by buttonlovers on March 13, 2013 at 02:04 PM

    Hello! Assuming there is a small icon that pops up as an alert when a user does not fill out a required field - it is not displaying and it showing a broken image.   This seems to be the link to it http://submit.jotform.us/http://cdn.jotfor.ms/images/exclamation-octagon.png


    Is there anything I can do to fix this?  


    Thank you

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on March 13, 2013 at 02:18 PM

    Hi there, 

    thanks for bringing this to our attention!

    I am forwarding this to our dev team for further investigation:

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    Answered by jtatham4 on March 13, 2013 at 09:03 PM

    I have the same issue. Code is looking for this image


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    Answered by pinoytech on March 13, 2013 at 10:19 PM


    We have already reported this issue to our dev team and they are already working on it.

    Thank you for your patience and have a great day!

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    Answered by getcostar on March 14, 2013 at 03:38 AM
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    JotForm Developer

    Answered by ceren on March 14, 2013 at 04:11 AM

    Issue has been fixed. Thanks for your patience.

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    Answered by getcostar on March 14, 2013 at 07:28 AM

    I strongly advise to test your fixes first in your development setup before committing code changes. Now empty required fields pass without problem. Furthermore the Ajax functionality of the product widget totaling the amount does not work anymore (was okay this morning, no changes on our side).


    EDIT: Oops. Was a conflicting script on our side. Sorry. ALL OKAY.

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    Answered by qrronlee on October 09, 2013 at 03:55 AM

    Have you ever used some 3rd party imaging tools to do with that problem?

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    Answered by khrisell on October 09, 2013 at 05:29 AM

    Hello grronlee,

    Kindly open a new thread for your inquiry,You can create your new thread using this link http://www.jotform.com/contact. so we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.
    Thank you and looking forward to assist you.