Can I still use normal form submissions when overlimit?

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    fishandpips
    Asked on August 05, 2019 at 10:00 AM

    I have reached my upload limit for the free account, but I no longer need this function.  Can I continue to use my account for standard form submissions with no uploads?

    It says my account will be disabled - which is frustrating as I can't delete the files uploaded to free up space


  • Profile Image
    JohnRex
    Answered on August 05, 2019 at 11:11 AM

    I have refreshed your account's upload limit counter and saw that it is now below the allocated upload limit anymore. The account has been reactivated already after the update. You may now log in to the account.

    The account will be automatically disabled when it reached the allocated upload space limit. Forms will be inaccessible as well.

    Also, please note that this does not reset, this is fixed. If you wish to free up your upload space, you can delete submissions that have file uploads on them, but please do keep in mind that deleting submission data is irreversible and will permanently remove the data on our servers.

    You may refer to this guide to know more about Your-Account-Usage-and-Limits.

    When larger file uploads are necessary, you can always upgrade to a paid plan. Here's a guide on How-to-Upgrade-Your-Account.