I cannot figure out why I cannot add a payment element

  • tsumemphisshelbycounty
    Asked on August 5, 2019 at 12:40 PM

    I used a template however, I can note figure out why it will not allow me to add a payment element.  Can you advise?

    Thank you...gdw


    1565023160JOTFORM Question Image 8 Screenshot 10

    Jotform Thread 1916246 Screenshot
  • John_Benson
    Replied on August 5, 2019 at 1:31 PM

    I have checked your form and I can see that it already has payment integration. Please take note that you can only have 1 payment integration in a single form. You need to delete the existing integration in order to use a new one.

    In the Form Builder, select the payment field and then click the Trash/Delete button. After that, add the new payment integration. Normally, the product data should still appear in the new integration. Here's an example:

    1565025882replacepaymentint Screenshot 10

    Let us know if you have any questions.

  • tsumemphisshelbycounty
    Replied on August 5, 2019 at 4:43 PM
    Thank you for your assistance. I do appreciate it.
    Best regards...gdw
    ...