Issue with Consent forms

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    Mason Passey 
    Asked on August 05, 2019 at 12:44 PM

    Hi Jotforms, 

    I have a client that is using your product for her medical practice. When clients fill out the form they do a virtual initials as a consent. The issue that we are running into is that the images are not coming through in the emails confirmations sent to our client. 

    Is there a way to have the forms sent to her as a PDF file or what can we do to make this better? 

    Thank you, 

    Mason Passey 

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    Answered on August 05, 2019 at 01:40 PM

    May we know the form in question so that we can check the fields?

    You may enable the PDF attachment in the notification emails.

    Go to Settings>Emails>select your notification email then Advanced and set the PDF Attachment to YES.