How to setup a recurring payment in jotform ?

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    lemundibu
    Asked on August 05, 2019 at 03:00 PM

    Hello, 


    Is it possible to provide a recurring payment ( subscription model) in the payment section? 



    With kind regards

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    Richie_P
    Answered on August 05, 2019 at 03:47 PM

    Yes, it is possible for some of our payment gateways to be setup for recurring payments.

    You may try Stripe,Square,PayPal or Authorize.net  as this integrations has subscription option.

    Kindly check this guide:https://www.jotform.com/help/166-How-to-Setup-a-Recurring-Payment-Option

  • Profile Image
    lemundibu
    Answered on August 06, 2019 at 09:43 AM
    thank you !
    Le lun. 5 août 2019 à 21:47, Jotform a écrit :
    ...
  • Profile Image
    lemundibu
    Answered on August 06, 2019 at 10:43 AM
    How to allow our users to stop their monthly subscription ?
    Le mar. 6 août 2019 à 15:02, Mathias Pepper
    a écrit :
    ...
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    Richie_P
    Answered on August 06, 2019 at 11:48 AM

    Depending on the Payment Integration you have used, you may need to cancel the subscription manually or the user can cancel in the email received.

    Example, Square payment. You have to cancel the subscription in your Square Dashboard.

    https://www.jotform.com/help/559-How-to-work-Square-Subscription-and-Cancellation

    Or the user can cancel using the email he has received.

    May we know the payment integration you have used for your recurring form?

    Hope this information helps.

  • Profile Image
    lemundibu
    Answered on August 06, 2019 at 12:43 PM
    Hi !
    Thanks for your answer.
    I use Stripe
    Le mar. 6 août 2019 à 17:48, Jotform a écrit :
    ...
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    Richie_P
    Answered on August 06, 2019 at 12:59 PM

    Your customers should contact you if they want to cancel their subscriptions. You will need to do it from your Stripe Dashboard, you could find all your active subscriptions by following this link: https://dashboard.stripe.com/subscriptions

    I am not sure if Stripe is sending an email to your customer an option to unsubscribe but you can contact them for more information. Here's the link: https://support.stripe.com/