Asana Integration: custom fields are not showing up.

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    moderati
    Asked on August 05, 2019 at 07:53 PM

    Lastly, we have 2 forms we've created with Jotform - one is working fine with our custom fields, however, the second one does not seem to be connecting with our custom fields. Any additional help you can provide for setting that up better would be great!

    Thanks for any help you can provide to us!

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    BDAVID
    Answered on August 05, 2019 at 08:01 PM

    Is this the second form where you are experiencing the issue with the custom fields? https://form.jotform.com/92167600859161  

    Do they show up in the Match field section when attempting to integrate, or is the data not being sent despite being matched through the integration?

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    moderati
    Answered on August 06, 2019 at 02:34 PM

    Hi BDavid - yes, that's correct - it's that form that's the trouble and the data is not being sent despite being matched through the integration (specifically the multiple choice fields)

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    BDAVID
    Answered on August 06, 2019 at 02:46 PM

    If they are already matched, please contact Asana to see if there is a restriction on the custom field. Probably something in the permission settings needs to be enabled.