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Yu Ting MaAsked on August 6, 2019 at 8:19 AM
Hi, I can't login my account and i found that my form which I created and published had be disabled. What's wrong with it?
Page URL: https://form.jotform.me/92172015969462 -
AndrewHagReplied on August 6, 2019 at 10:28 AM
It seems your account is suspended because of the form 92172015969462. I forwarded this to our reviewers team. We will get back to you as soon as possible.
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AndrewHagReplied on August 6, 2019 at 11:39 AM
Your account is suspended because of the field NRIC No.
You need to add mandatory terms and conditions and signature widgets to collect the NRIC No.
Do get back to us if you agree to add the widgets in form, we will go ahead and lift the suspension of your account.
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VincentJayReplied on August 6, 2019 at 1:27 PM
We received an encrypted message or an autoresponder message.
Please contact us again and reply properly if you need help. Thank you.
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Yu Ting MaReplied on August 6, 2019 at 8:19 PM
If that so, i will decide to remove the NRIC part. Kindly reactivate my account. Thanks
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Richie JotForm SupportReplied on August 6, 2019 at 9:29 PM
I have removed the NRIC field in your form and lifted the suspension.
I would suggest you check our terms of use to avoid being suspended.
If you need further assistance, let us know.