Missing Data in Dynamic Dropdown When Edit Submission

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    megankuek
    Asked on August 06, 2019 at 10:55 AM

    Hi Jotform Support Team,

    Just noticed that the data captured in Dynamic Dropdown has 'disappeared' when I click to edit the submission.  Please see the screenshot below.

    1565103315Missing Data - Dynamic Dropdow



    Anyway to resolve this?

    Thank you very much!

    Best Regards,

    Megan


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    denis_calin
    Answered on August 06, 2019 at 12:11 PM

    Hi Megan!

    The issue of Dynamic Dropdowns widget clearing the selection when editing the submission is caused by the Separator field, which is conflicting with the values for the dropdowns - the two have to be different. Please go to Widget Settings and select a new character to act as the separator, perhaps one of these: \ ! ]  /. Or you can change the | character in the Values field. After that, click on Update Widget. The selections will remain in place when editing a submission from now on.

    1565107823Screen Shot 2019-08-06 at 9.04

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    MetrixKingsman
    Answered on August 06, 2019 at 07:19 PM

    Hi Denis,

    Thank you for your prompt support.

    Ok, noted ... It is working fine now after I used different symbols for the selection vs. separator.

    Best Regards,

    Megan

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    denis_calin
    Answered on August 06, 2019 at 07:31 PM

     You are welcome Megan. I am glad the widget is working fine now!