Mobile Forms App: Hidden Fields Not Hidden

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    hmassey_sms
    Asked on August 06, 2019 at 11:04 AM

    I have a form with several hidden fields. After making a couple changes to the form, the fields are no longer hidden in the mobile app. But they are hidden when viewed on the web on a computer.

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    hmassey_sms
    Answered on August 06, 2019 at 11:12 AM

    So this might just be on my account. But I would still like to know what, if anything I can try to get the hidden fields be hidden. I am the form owner and I was not editing the form. i was filling it out to test the changes I made.

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    denis_calin
    Answered on August 06, 2019 at 01:03 PM

    Hi @hmassey_sms!

    I have made a clone of your form and was able to replicate the issue on the iPhone 8 Plus - all 3 fields which have been set to Hide field show up on the form when viewed on the Mobile App. I will escalate the issue to our developers so that we can get this fixed. You will be notified via this thread.

    Form Builder:

    1565110228Screen Shot 2019-08-06 at 9.40

    Mobile App>Fill Out Form:

    1565110694Image from iOS.png

    In the meantime, as a workaround, we can hide these fields conditionally and they will stay hidden when viewed in the Mobile App as well. Make the fields visible in the form builder (Properties>Advance>Hide field to OFF) and add the following conditional statement:

    1565109967Screen Shot 2019-08-06 at 9.45

    This way, the fields will always be hidden conditionally because the language selection will always be either English or Español.

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    denis_calin
    Answered on August 26, 2019 at 12:28 PM

    Hi @hmassey_sms!

    I would like to inform you that the issue has been resolved - hidden fields will stay hidden when accessed via the Mobile Forms app. Please let us know if you have any questions.