Submissions not being emailed

We keep having submissions not being emailed to us. It has happened about 6 times in the last month. I have tried clearing out and re entering the email address but they are still getting lost. They are not in our spam. This is a hugeeee issue! Please help.

I checked your email history logs and emails were being sent successfully. To check it, please follow this guide: How-to-View-All-Your-Form-Email-History

Could you please ask your email service provider and request to whitelist JotForm IP addresses? You can find the list of JotForm IPs and domain name on this link: Whitelisting-JotForm-IP-Addresses-and-Domains

Related guide: Why-Am-I-Not-Receiving-Email-Notifications

I get this note:
74.63.245.98-110 is not a valid IP pattern
*Please advise what the correct format **should** be. We are using Gmail G
suite.*
*Stitches Clothing Co.*
990 Spice Island Dr. Sparks, NV 89431
(775)355-9161
*StitchesClothingCo.com *
...

The 74.63.245.98-100 means:

74.63.245.98
74.63.245.99
74.63.245.100
74.63.245.101
74.63.245.102
74.63.245.103
74.63.245.104
74.63.245.105
74.63.245.106
74.63.245.107
74.63.245.108
74.63.245.109
74.63.245.110

The 64.247.128.0/18 means: 

64.247.128.0
64.247.128.18

Please try it again and let us know how it goes.

That is what I figured, I just hoped you had it typed out so we didnt need
to.
I will give it a try and hope it fixes the loss issues.
Amber
*Stitches Clothing Co.*
990 Spice Island Dr. Sparks, NV 89431
(775)355-9161
*StitchesClothingCo.com *
...

We keep having submissions not being emailed to us. It has happened about 6 times in the last month. I have tried clearing out and re-entering the email address but they are still getting lost.

May we know the submission ID that we didn't email to you? To find the submission ID, please check this guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

Thank you.