Why are hidden questionnaire answers being sent to the customer?

  • Profile Image
    Susan1
    Asked on August 06, 2019 at 05:21 PM

    Hi,

    We have set up forms and have hidden fields in them to create the Infusionsoft tags and such but they are being shown to the person who takes the quiz.  We obv don't want them to see those (esp since shows what is set up for pass and fail options) and don't want them to see your ad at the bottom to create their own quiz.  How do we fix both these things?


    Thanks,

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    Welvin
    Answered on August 06, 2019 at 06:17 PM

    Hello there,

    That is because of the default values of the fields. The fields are hidden but they are considered filled because of the default selected item(s).

    You may consider removing these fields in the email template manually or remove the default selected item.

    You can use the table tools to delete the specific rows including the Jotform branding in the autoresponder email. See below screenshot for example:

    15651297952019-08-07-004.png

  • Profile Image
    Susan1
    Answered on August 06, 2019 at 06:43 PM
    These fields have to be used - to trigger the tags people get when they
    pass or fail the quiz - I took off the email - can you delete the rows
    in the email once empty somehow?  Thanks,
    ...
  • Profile Image
    KrisLei
    Answered on August 06, 2019 at 07:22 PM

    Hello,

    Do you mean to delete the empty rows before it sends the copy to the users? If so, there's a 'Send on Edit' option for Email Notifications. With this feature, the Auto responder is sent when the submission is edited.

    You can refer to this guide: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email

    Or you can create different Email Notification templates based on your user's input. You can follow this guide: 

    https://www.jotform.com/help/430-How-to-Edit-the-Email-Template-for-Notifications-and-Autoresponders.

    I hope this helps. Let us know if you need further assistance.

  • Profile Image
    Susan1
    Answered on August 07, 2019 at 12:43 PM
    Yeah - I don't see why one would ever enable send on edit but appreciate
    the info.  Thanks,
    ...