Recurring question with square

  • Profile Image
    Aurhomes
    Asked on August 06, 2019 at 08:32 PM

    I have a client that has monthly subscription on jotform that we had set up with square. How could I cancel this through jotform so that she doesn't keep gettin charged? 

  • Profile Image
    Richie_P
    Answered on August 06, 2019 at 09:42 PM

    The user may click to cancel the subscription with the email he received when he subscribed.

    Or you may cancel the subscription in your Square dashboard.

    Kindly check this guide:https://www.jotform.com/help/559-How-to-work-Square-Subscription-and-Cancellation