Input table multi type column: Values in the Input table text box are shown as zero in submission page and email

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    qpgsystems
    Asked on August 06, 2019 at 09:12 PM

    when the form is filled out and submitted, the quantity value is missing in both the email and the submitted results, it just appears as a 0.

    https://www.jotform.com/build/91709170131854

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    gerardw
    Answered on August 06, 2019 at 10:24 PM

    We apologize for this inconvenience. I was able to replicate this on a cloned version of your form. But I did not find any issues when I created a demo form with the Input table. I was able to receive the quantity info in the email and the submissions. 

    Let me test your form and I'll get back to you as soon as possible.

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    gerardw
    Answered on August 07, 2019 at 03:36 AM

    I have been testing your form. I created a simple one page form and a two page form similar to yours and tested it. I was able to see the quantity against the selected options.

    I have cleared your form cache. Please also clear your browser cache. Could you do a test submission from your end to see if you are still receiving the "0" in the quantity text box?

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    qpgsystems
    Answered on August 09, 2019 at 02:43 AM
    still coming through with 0's, its also saving the submissions with zeros.
    please advise
    [cid:59800115-8dda-4fea-9e59-37d3a1926e64]
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    gerardw
    Answered on August 09, 2019 at 06:29 AM

    We apologize for this inconvenience caused. I cloned and tested your form again and I was able to replicate this issue. However, when I created a new demo form, I was not able to see the "0", but the actual value entered - both in the submission page and in the email.

    Let me escalate this to our back end team to investigate further. We will keep you apprised on updates as soon as we receive them.