Cancel vs. downgrade?

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    Asked on March 14, 2013 at 09:08 AM

    I think my credit card expired and JotForm canceled my Premium subscription. I didn't realize it was an expired credit card on file. It won't let me resubscribe to the starter (free) option now. What do I do? I can't find where to put in my new credit card information.

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    Answered on March 14, 2013 at 11:02 AM


    Your account is already downgraded to our Free (Starter) Plan. If you want to re-subscribe, use this link:

    You can also do by this;

    1. Go to My Account - Billing/Upgrade Section

    2. Click on your desired subscription

    3. Choose your Payment Schedule and Method

    4. Click "Upgrade" button

    5. Follow the next process


    Let us know if you need any further assistance.