PDF Editor: has huge lag when changing or moving fields.

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    Asked on August 07, 2019 at 12:48 AM

    The PDF Editor is incredibly laggy on pretty much every single change to a field setting, or moving any fields. Every click takes around 30-60 seconds for the document to respond and update, before another field can be clicked.

    For long forms, this is very inefficient. It has taken me several days to set up one PDF template, as every click results in so much dead time.

    Is there a solution to this?

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    Answered on August 07, 2019 at 04:00 AM

    We apologize for the inconvenience. 

    I've cloned your form and was able to replicate the issue. Dragging fields into PDF editor is lagging and not seamless.

    I have now escalated this to our L2 team for further investigation. We'll keep you posted here once we have updates to this report.