Submission in my submission page disappear after viewing for a second

  • jhar900
    Asked on August 7, 2019 at 5:25 AM

    Hi there, 

    I keep trying to look at the submissions for my forms. 

    Once I click "View submissions", it takes me to a link where I can view the submissions and I see them for a second and then they disappear? 

    Could you please help rectify this problem?

    Cheers,

    Jason

  • Girish JotForm Support
    Replied on August 7, 2019 at 6:57 AM

    Hello Jason,

    I checked your account and the submission page for a couple of your forms and was able to see them without any issues.

    Here is an example:

    15651753580708 3 Screenshot 10

    I've cleared your form caches. Please clear your browser cache and check again. If not, please login to your account using an incognito mode of your browser and check the submission page.

    Do try and let us know if the issue is persisting.