PayPal checkout connection failed

I have a business account with PayPal, and the integration finds that account when I log in, saying I have successfully integrated PayPal with JotForm Inc. But when I press "Go back to JotForm Inc" the PayPal CheckOut Connect button changes to Failed!. Any ideas how to fix that please?

We do apologize for the inconvenience.

May we know the form in question?

I have tested my sample form with PayPal checkout and I was able to integrate my form.

If possible, can you please try removing the PayPal checkout Integration and adding it back again?

Please give it a try and let us know if the issue still remains.

Thank you for your speedy response.

The form is at https://eu.jotform.com/build/92134084201344

I have tried removing the PayPal integration and re-adding it – same result.  It finds my account, but won’t connect when I go back to JotForm. 

Regards

John Dehnel

Hello John,

When we test the integration on our end, PayPal is being connected without any problem. I can assume there can be some software installed on your device, which is preventing normal connection of PayPal account. Also, a network related problem is possible. I can suggest to try connecting form using different device, this can be computer or mobile. 

Please let us know if the problem will persist.

Thank you Victoria for your help.  I've tried it from my phone and it's worked.  Must be a firewall setting or similar on my PC.

Hi

Hi again, We will be checking your next question in a separate thread: https://www.jotform.com/answers/1920090