PayPal checkout connection failed

  • Profile Image
    RotaryDistrict1070
    Asked on August 07, 2019 at 08:10 AM

    I have a business account with PayPal, and the integration finds that account when I log in, saying I have successfully integrated PayPal with JotForm Inc. But when I press "Go back to JotForm Inc" the PayPal CheckOut Connect button changes to Failed!. Any ideas how to fix that please?



    This is a re-post of a comment on How to Integrate Form to PayPal Checkout

  • Profile Image
    Richie_P
    Answered on August 07, 2019 at 09:26 AM

    We do apologize for the inconvenience.

    May we know the form in question?

    I have tested my sample form with PayPal checkout and I was able to integrate my form.

    If possible, can you please try removing the PayPal checkout Integration and adding it back again?

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    RotaryDistrict1070
    Answered on August 08, 2019 at 03:46 AM

    Thank you for your speedy response.

    The form is at https://eu.jotform.com/build/92134084201344


    I have tried removing the PayPal integration and re-adding it – same result.  It finds my account, but won’t connect when I go back to JotForm. 

    Regards

    John Dehnel

  • Profile Image
    Victoria_K
    Answered on August 08, 2019 at 04:05 AM

    Hello John,

    When we test the integration on our end, PayPal is being connected without any problem. I can assume there can be some software installed on your device, which is preventing normal connection of PayPal account. Also, a network related problem is possible. I can suggest to try connecting form using different device, this can be computer or mobile. 

    Please let us know if the problem will persist.

  • Profile Image
    RotaryDistrict1070
    Answered on August 08, 2019 at 04:49 AM

    Thank you Victoria for your help.  I've tried it from my phone and it's worked.  Must be a firewall setting or similar on my PC.

  • Profile Image
    RotaryDistrict1070
    Answered on August 08, 2019 at 05:03 AM

    Hi


    That all looked fine, but when I tried to enter a couple of people for the event, I got an error message to say "ORDER ID is missing from the form submission".  But I can't see anywhere to add in an order ID.  
  • Profile Image
    Victoria_K
    Answered on August 08, 2019 at 07:21 AM

    Hi again, We will be checking your next question in a separate thread: https://www.jotform.com/answers/1920090