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ThePhotographerDKAsked on August 7, 2019 at 12:13 PM
Hi
I've been working on an online contact for photographers. Jotform is great for this, with some few workarounds.
I'm using the widget "E-signature". But when i send the signed contract to a Gmail account, the signature is not shown. If I send the contract to a Hotmail account, then it is shown. See enclosed.
How come ?
I like the feature that the contract first is converted to a PDF and then stored on my Google Drive. But it would be cool if I could send the model the contract as a PDF or a link to the document on my G-Drive.
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Richie JotForm SupportReplied on August 7, 2019 at 1:41 PM
Tested a cloned version of your form and I can't seem to replicate the issue at my end.
The e-signature widget is showing in my gmail account.
Kindly try to check your email settings to allow images.
https://support.google.com/mail/answer/145919?co=GENIE.Platform%3DDesktop&hl=en
But it would be cool if I could send the model the contract as a PDF or a link to the document on my G-Drive.
To clarify, do you want to have a PDF link in your email?
Looking forward for your response.
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ThePhotographerDKReplied on August 7, 2019 at 3:29 PM
Hi
This is strange. I tried several Gmail accounts with same problem, even though all accounts "always display external images".
The form that you've seen can be used by a photographer at a modelshoot. Both photogapher, model and sometimes makeupartist has to sign a contract and then have a copy of the contract. I believe, that the easiest way is for the form to be converted into a PDF, and then emailed to the emailadresses added in the form. This way the signature wil be a part of the dokument, and not a "picture".
Btw: Thanks for the quick response!
BR Samir
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Richie JotForm SupportReplied on August 7, 2019 at 4:40 PM
It could be an issue with Google's proxies.
Can you please try whitelisting our IP addresses and domains?
Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains
You may attach the PDF submission document in your notification email.
This will create a PDF copy of the submission with the e-signature.
Kindly follow this guide:-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications
Please give it a try and let us know how it goes.