Images is not showing in Gmail

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    ThePhotographerDK
    Asked on August 07, 2019 at 12:13 PM

    Hi

    I've been working on an online contact for photographers. Jotform is great for this, with some few workarounds.

    I'm using the widget "E-signature". But when i send the signed contract to a Gmail account, the signature is not shown. If I send the contract to a Hotmail account, then it is shown. See enclosed.

    How come ?

    I like the feature that the contract first is converted to a PDF and then stored on my Google Drive. But it would be cool if I could send the model the contract as a PDF or a link to the document on my G-Drive.

  • Profile Image
    Richie_P
    Answered on August 07, 2019 at 01:41 PM

    Tested a cloned version of your form and I can't seem to replicate the issue at my end.

    The e-signature widget is showing in my gmail account.

    Kindly try to check your email settings to allow images.

    https://support.google.com/mail/answer/145919?co=GENIE.Platform%3DDesktop&hl=en

    But it would be cool if I could send the model the contract as a PDF or a link to the document on my G-Drive.

    To clarify, do you want to have a PDF link in your email?


    Looking forward for your response.

  • Profile Image
    ThePhotographerDK
    Answered on August 07, 2019 at 03:29 PM

    Hi

    This is strange. I tried several Gmail accounts with same problem, even though all accounts "always display external images".


    The form that you've seen can be used by a photographer at a modelshoot. Both photogapher, model and sometimes makeupartist has to sign a contract and then have a copy of the contract. I believe, that the easiest way is for the form to be converted into a PDF, and then emailed to the emailadresses added in the form. This way the signature wil be a part of the dokument, and not a "picture".

    Btw: Thanks for the quick response!

    BR Samir

  • Profile Image
    Richie_P
    Answered on August 07, 2019 at 04:40 PM

    It could be an issue with Google's proxies.

    Can you please try whitelisting our IP addresses and domains?

    Guide:https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    You may attach the PDF submission document in your notification email.

    This will create a PDF copy of the submission with the e-signature.

    Kindly follow this guide:-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications


    Please give it a try and let us know how it goes.