Error after form submission with PDF download link.

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    JClair93
    Asked on August 07, 2019 at 01:57 PM

    We've had people come to us and let us know that within the last couple days they've had trouble downloading the pdf after they submit a form. They receive the error,

    {"error":"You're not authorized","success":false,"duration":"0.037"}

    I'm able to replicate this issue and it appears to be random when it occurs and it doesn't seem to matter what form they are filling out.

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    BDAVID
    Answered on August 07, 2019 at 03:17 PM

    Thank you for contacting us. Could you let us know the steps to reproduce the issue you are facing with your forms? Would this be the form where it happens the most? https://www.jotform.us/form/90695189363167

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    JClair93
    Answered on August 07, 2019 at 04:42 PM

    If you fill out the form with just test information and hit submit, it gives them an option to download it as a PDF and after they hit download it gives the error. I was only able to replicate it in firefox but we've seen it in chrome and edge as well.

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    BDAVID
    Answered on August 07, 2019 at 06:07 PM

    Thanks for details. In order to avoid that authorization error when attempting to download the PDF submission through the link, please uncheck this security setting: https://www.jotform.com/myaccount/settings 

    1565215604security.png

    Let us know if you need more help.