How do I reinstate my "Starter" plan?

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    peatree
    Asked on March 14, 2013 at 10:53 AM

    I think my Premium account was canceled because my credit card expired. How do I reinstate the "Starter" plan at this point? It's grayed out as an option. I have no forms currently being used.

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    KadeJM
    Answered on March 14, 2013 at 11:58 AM

    Yes that is correct and actually I can already see that currently your account is on the Starter Plan again as of right now. You were probably originally on a Scheduled Downgrade which would explain why you saw that since if the payment fails it allows some time to update it but still schedules an automatic time on your account for when you will get downgraded. 

    You can view the above image at http://www.jotform.com/myaccount/billing but if you don't see it then you may need to log out and log back in to see the reflected change. Also, if you have any further questions feel free to ask us more.