PayPal Checkout: got an error message to say "ORDER ID is missing"

  • RotaryDistrict1070
    Asked on August 8, 2019 at 7:20 AM
    That all looked fine, but when I tried to enter a couple of people for the event, I got an error message to say "ORDER ID is missing from the form submission".  But I can't see anywhere to add in an order ID.  
  • Victoria_K
    Replied on August 8, 2019 at 7:25 AM

    Usually, this error means that payment was not processed. Our current PayPal Checkout integration works this way: 

    - a user must press a PayPal button and complete a payment;

    - then, user can submit a form. 

    This may be changed later to exclude an extra step, but for now, I can suggest to place a warning for your users to press PayPal button: 

    1565263484m8yly Screenshot 10

  • RotaryDistrict1070
    Replied on August 8, 2019 at 11:26 AM

    Thank you.  I think that's cracked it. :)