One of our devices is blocked, can you please reenable

  • Franksmile
    Asked on August 8, 2019 at 7:41 AM

    We are performing a Jotform Anamnesis survey as part of our dental assessment and interoral scanning processes in our stores in Manchester and London.


    Can you please take that blocker out for the iPad located in Manchester

    Jotform Thread 1920109 Screenshot
  • Vanessa_T
    Replied on August 8, 2019 at 8:56 AM

    Please share to us the IP Address of the iPad where you're experiencing the issue so we may unblock it. To know your IP Address, please visit this site:

    https://www.whatismyip.com/

  • Franksmile
    Replied on August 8, 2019 at 10:02 AM

    Hey Vanessa,


    It is: 192.168.13.76


    Thanks,


    Alex

  • Vanessa_T
    Replied on August 8, 2019 at 10:21 AM

    It seems that you have entered a Private IP Address. Please check any of these sites using the device that was having an issue and give us the Public IP Address.

    https://www.whatismyip.com/

    https://whatismyipaddress.com/

  • Franksmile
    Replied on August 8, 2019 at 11:14 AM

    Your Public IPv4 Address Is: 95.175.213.190

  • David JotForm Support Manager
    Replied on August 8, 2019 at 11:34 AM

    We have added that IP address to our white-list. Please check again, and let us know if you need more help, we will be glad to assist you.