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Samara_contatoAsked on August 8, 2019 at 10:45 AM
Utilizo os formulários para receber briefings dos meus clientes e ultimamente todos vem reclamando que não conseguem anexar as imagens na pergunta para tal. Ela está ajustado para os formatos corretos e não tem limite de peso por imagem, então não sei o que pode estar acontecendo.
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David JotForm Support ManagerReplied on August 8, 2019 at 11:26 AM
We apologize for the inconvenience, I assume that this is the form in question: https://www.jotformz.com/form/91063478436664
I have tried the upload field, and the image file was uploaded without issues:
Does the issue happen when uploading the file, or when you try to submit the form? Could you share a screenshot of the error? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
Also, can we try doing a real submission in your form? If the form is embedded in a web page, please share the URL of the page where it is embedded, so we can test it there too.
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Samara_contatoReplied on August 9, 2019 at 12:43 PMOi! Então, eles falaram que não conseguem anexar, que aponta um erro.
Infelizmente não solicitei prints.
Mas aconteceu com dois clientes.
Claro, podem fazer o teste de envio.
Atenciosamente,
Em qui, 8 de ago de 2019 às 12:26, JotForm escreveu:
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David JotForm Support ManagerReplied on August 9, 2019 at 12:59 PM
Is there a specific file type that failed to upload? Maybe, it is not in the allowed list. Please check this guide:
https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field
https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit
Let us know if you need more help, we will be glad to assist you.