Issues when uploading photos through the form.

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    Samara_contato
    Asked on August 08, 2019 at 10:45 AM

    Utilizo os formulários para receber briefings dos meus clientes e ultimamente todos vem reclamando que não conseguem anexar as imagens na pergunta para tal. Ela está ajustado para os formatos corretos e não tem limite de peso por imagem, então não sei o que pode estar acontecendo. 

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    BDAVID
    Answered on August 08, 2019 at 11:26 AM

    We apologize for the inconvenience, I assume that this is the form in question: https://www.jotformz.com/form/91063478436664

    I have tried the upload field, and the image file was uploaded without issues:

    1565277871good.png

    Does the issue happen when uploading the file, or when you try to submit the form? Could you share a screenshot of the error? https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Also, can we try doing a real submission in your form? If the form is embedded in a web page, please share the URL of the page where it is embedded, so we can test it there too.

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    Samara_contato
    Answered on August 09, 2019 at 12:43 PM
    Oi! Então, eles falaram que não conseguem anexar, que aponta um erro.
    Infelizmente não solicitei prints.
    Mas aconteceu com dois clientes.
    Claro, podem fazer o teste de envio.
    Atenciosamente,
    Em qui, 8 de ago de 2019 às 12:26, Jotform escreveu:
    ...
  • Profile Image
    BDAVID
    Answered on August 09, 2019 at 12:59 PM

    Is there a specific file type that failed to upload? Maybe, it is not in the allowed list. Please check this guide: 

    https://www.jotform.com/help/29-How-to-Change-the-Allowed-File-Types-in-the-Upload-Field

    https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    Let us know if you need more help, we will be glad to assist you.