Forms are unable to submit using Internet Explorer

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    kzook123
    Asked on August 08, 2019 at 11:41 AM

    Is this a known issue? When users go to submit form in IE it just spins, no submission. Is there something on our end we can do to alleviate this problem? (Most employees use IE do to our core system requirements).

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    John_Benson
    Answered on August 08, 2019 at 12:31 PM

    I have cloned your form (https://www.jotform.com/92136696673166) and I did a test submission using Internet Explorer 11 (ver 141.885.17134.0) on a Windows 10 PC. After hitting the Submit button, it redirected me to the Thank You page which means that your form is compatible with IE 11.

    Here's a screen capture:

    1565281023ie-1.gif

    You may try the following suggestions:

    1. Clear the browser's cache.
    2. Try enabling IE compatibility mode, here's a guide.
    3. It is possible that the anti-virus program of your company is blocking or restricting JotForm.
    4. Request to your IT to whitelist our servers, here's a guide: Whitelisting-JotForm-IP-Addresses-and-Domains.

    Hope that helps. If the issue persists, let us know. Also, please provide the exact version of IE 11 your employees are using.