Account Data page: Download My Data button is grayed out.

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    Asked on August 08, 2019 at 12:56 PM

    Hello! I went in to download all data on my account, but the download data button is greyed out. Could you please help?

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    Answered on August 08, 2019 at 01:42 PM

    Are you referring to the Download My Data button in the Data page? If yes, I tried to download the data from your account and see that the button is working as expected, please see the screenshot below:

    1565286072Jotform · My Account - Google

    Could you please try with a different browser/device and see if that works?