Why is my account suspended?

  • Jay Kujak
    Asked on August 8, 2019 at 3:43 PM

    Why is my account suspended?


    Thanks,

    Jay

  • VincentJay
    Replied on August 8, 2019 at 4:15 PM

    Your account got suspended because the form (https://www.jotform.us/form/90784779477177) is collecting sensitive information which against our terms of use

    1565295277dn34 Screenshot 10

    We need to delete the guilty form or the guilty fields so we can activate your account back to good status.

    Let us know if that is okay with you.

  • Jay Kujak
    Replied on August 8, 2019 at 4:17 PM

    Yes go ahead and delete the form.

  • VincentJay
    Replied on August 8, 2019 at 4:32 PM

    I deleted the PDF form and activated your account. 

    If you're new to JotForm, please check this guide: How-to-Create-Your-First-Web-Form

    Let us know if you need further assistance. Thank you.

  • Jay Kujak
    Replied on August 8, 2019 at 4:49 PM

    My account looks to still be suspended.


    Can we make sure this form is associated with my account

    https://form.jotform.com/92196155142153 



  • VincentJay
    Replied on August 8, 2019 at 5:08 PM

    Please check it again. I also moved the form you provided to your account (Kujak).

    I hope this helps. 

  • Kujak
    Replied on August 8, 2019 at 5:11 PM

    That worked...


    Thanks for the help.