Why is my account suspended?

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    Jay Kujak 
    Asked on August 08, 2019 at 03:43 PM

    Why is my account suspended?


    Thanks,

    Jay

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    VincentJay
    Answered on August 08, 2019 at 04:15 PM

    Your account got suspended because the form (https://www.jotform.us/form/90784779477177) is collecting sensitive information which against our terms of use

    1565295277dn34.png

    We need to delete the guilty form or the guilty fields so we can activate your account back to good status.

    Let us know if that is okay with you.

  • Profile Image
    Jay Kujak 
    Answered on August 08, 2019 at 04:17 PM

    Yes go ahead and delete the form.

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    VincentJay
    Answered on August 08, 2019 at 04:32 PM

    I deleted the PDF form and activated your account. 

    If you're new to Jotform, please check this guide: How-to-Create-Your-First-Web-Form

    Let us know if you need further assistance. Thank you.

  • Profile Image
    Jay Kujak 
    Answered on August 08, 2019 at 04:49 PM

    My account looks to still be suspended.


    Can we make sure this form is associated with my account

    https://form.jotform.com/92196155142153 



  • Profile Image
    VincentJay
    Answered on August 08, 2019 at 05:08 PM

    Please check it again. I also moved the form you provided to your account (Kujak).

    I hope this helps. 

  • Profile Image
    Kujak
    Answered on August 08, 2019 at 05:11 PM

    That worked...


    Thanks for the help.