- yorubdubAsked on March 14, 2013 at 05:24 PM
I have set up a quote form and I cannot receive submissions for your service. No spam filters are in place and everything going to "firstname.lastname@example.org" has been whitelisted. Please advise.
- pinoytechAnswered on March 14, 2013 at 05:37 PM
The email address that you have provide is in our bounce list upon checking and I have remove it for you. It should be fixed now. To avoid this from happening again, please apply the solution on this aticle to prevent emails not being received.
Result: email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'5.1.1 recipi=ent rejected'
Feel free to contact us again.
Have a great day!
- jefreylandichoAnswered on March 14, 2013 at 05:37 PM
I checked the email address that you set in your email notification address field and were listed in our bouce listing with the following reason.
I have removed the email address from our bounce listing and and you should be able to receive your form notification email.
To prevent this from happening again, I highly suggest that you Whitelist Jotmail IP addresses. Click here to view the detail instruction on how to Whitelist Jotmail IP addresses
I would also recommend setting your Sender Email Address to firstname.lastname@example.org
If you need further assistance, please contact us again.
Thank you for using Jotform Support Forum.