When previewing PDF in editor some fields are missing and some are jumbled.

  • qubelearning
    Asked on August 9, 2019 at 5:40 AM

    My original form can be filled relatively simply and seems to 'submit' absolutely fine (Picture 1), when viewing the overview of the submission in jotform this also fine (Picture 2), however when then clicking the option to view as PDF questions/answers jumble up (Picture 3) and then when downloading the PDF some of the questions/answer dissapear completely/numbers of the questions change (Picture 4). Please help :)

    Jotform Thread 1921411 Screenshot
  • Jed_C
    Replied on August 9, 2019 at 9:02 AM

    We apologize for the inconvenience.

    Please go to this link https://eu.jotform.com/pdf-editor/83313097614355?submission=4411516263417495079 and try creating a new PDF document. That should reset and include all the missing / jumbled fields.

    1565355611PDF Editor Google Chrome 201 Screenshot 10

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

  • qubelearning
    Replied on August 9, 2019 at 11:07 AM

    That worked! Thanks.