Unable to submit due to phantom required fields.

  • Profile Image
    WelshWomensAid
    Asked on August 09, 2019 at 06:25 AM

    Hi I created an extra field (Vest Type) in the form Cardiff University Half Marathon 2019 Registration Form.

    For some reason the field cannot be seen in the form, but people are being prevented from completing the form because they cant see it to fill in. Please can you assist asap?

    Thanks

     

    Victoria Samuel

     

     

     

     

  • Profile Image
    Jed_C
    Answered on August 09, 2019 at 09:24 AM

    I tried cloning this form https://www.jotformeu.com/form/90374054649361 and deleted all fields except submit button, the form got submitted without any error.

    Can you please try to migrate your fields into another form using field manager app https://fieldmanager.jotform.io/ and try the form that has a phantom field, see if that works after moving the fields into another form.

    Let us know how it goes.

  • Profile Image
    WelshWomensAid
    Answered on August 10, 2019 at 05:43 AM
    Hi there
    I’ve gone to the link provided and am really struggling to understand to do what you’ve asked, The instructions just aren’t clear to me. It asked me to pick a form – so I pick the relevant one. Then it asks me to change the form – what am I changing it to? The only options to choose are other forms I have up and running and I don’t want to migrate fields into those.
    I am very confused? Is there not any easier way to find out what the problem is? I’ve got people trying to sign up and who cant.
    Thanks
    Victoria
    Victoria Samuel
    Swyddog Codi Arian
    Fundraising Manager
    ..................................................................................................
    Cymorth i Ferched Cymru
    Welsh Women’s Aid
    Rhoi Merched a Phlant yn Gyntaf
    Putting Women & Children First
    Welsh Women’s Aid
    Pendragon House, Caxton Place, Pentwyn, Cardiff, CF23 8XE
    Ffôn / Tel 02920 541551
    Ffôn Symudol/ Mobile 07825 807844
    Did you know... You can now support Welsh Women's Aid… just by shopping online.
    Visit http://www.giveasyoulive.com/join/welshwomensaid to donate a percentage of every pound you spend online FOR FREE!
    ..................................................................................................
    Llinell Gymorth Byw Heb Ofn
    Live Fear Free Helpline
    0808 80 10 800
    Di-dâl, Ar agor 24 awr / Freephone, Open 24 hours
    ..................................................................................................
    Rhif elusen cyfrestredig: 1140962
    Registered charity number: 1140962
    Registered charity number: 1140962
    ...
  • Profile Image
    WelshWomensAid
    Answered on August 10, 2019 at 05:43 AM
    OK, I created a test form and migrated the fields and it worked - so clearly the phantom unseen field didn’t migrate over.
    I’m not sure how this helps though. I still need to use the original form as that is the one that has been shared widely on social media and via various other methods. And ideally, I want the form the show the currently hidden field. Please can you assist asap?
    Thanks so much
    Victoria
    Victoria Samuel
    Swyddog Codi Arian
    Fundraising Manager
    ..................................................................................................
    Cymorth i Ferched Cymru
    Welsh Women’s Aid
    Rhoi Merched a Phlant yn Gyntaf
    Putting Women & Children First
    Welsh Women’s Aid
    Pendragon House, Caxton Place, Pentwyn, Cardiff, CF23 8XE
    Ffôn / Tel 02920 541551
    Ffôn Symudol/ Mobile 07825 807844
    Did you know... You can now support Welsh Women's Aid… just by shopping online.
    Visit http://www.giveasyoulive.com/join/welshwomensaid to donate a percentage of every pound you spend online FOR FREE!
    ..................................................................................................
    Llinell Gymorth Byw Heb Ofn
    Live Fear Free Helpline
    0808 80 10 800
    Di-dâl, Ar agor 24 awr / Freephone, Open 24 hours
    ..................................................................................................
    Rhif elusen cyfrestredig: 1140962
    Registered charity number: 1140962
    Registered charity number: 1140962
    ...
  • Profile Image
    WelshWomensAid
    Answered on August 10, 2019 at 05:43 AM
    Hi there
    Thank you, I have managed to sort this out now.
    Best wishes
    Victoria
    Victoria Samuel
    Swyddog Codi Arian
    Fundraising Manager
    ..................................................................................................
    Cymorth i Ferched Cymru
    Welsh Women’s Aid
    Rhoi Merched a Phlant yn Gyntaf
    Putting Women & Children First
    Welsh Women’s Aid
    Pendragon House, Caxton Place, Pentwyn, Cardiff, CF23 8XE
    Ffôn / Tel 02920 541551
    Ffôn Symudol/ Mobile 07825 807844
    Did you know... You can now support Welsh Women's Aid… just by shopping online.
    Visit http://www.giveasyoulive.com/join/welshwomensaid to donate a percentage of every pound you spend online FOR FREE!
    ..................................................................................................
    Llinell Gymorth Byw Heb Ofn
    Live Fear Free Helpline
    0808 80 10 800
    Di-dâl, Ar agor 24 awr / Freephone, Open 24 hours
    ..................................................................................................
    Rhif elusen cyfrestredig: 1140962
    Registered charity number: 1140962
    Registered charity number: 1140962
    ...