Jotform Mobile Forms: Download button does not work in PDF view

  • Profile Image
    Asked on August 09, 2019 at 07:12 AM

    One of our user "pavitercrm" mentioned that the download button does not work in PDF view. I am able to replicate the same issue both in IOS and Android versions.

    I opened one of my submissions and download as PDF properly:

    1565348719Image from iOS (79).png

    Then I clicked on the download icon and select  Quick Look, an only blank page appears:

    1565348994Image from iOS (80).png

    Then I tried to send an email. When I clicked on download icon the error message appears: 

    1565348771Screen Shot 2019-08-09 at 14.01565348809Screen Shot 2019-08-09 at 13.4


    Also in the Android version, I can not download PDF. "Download unsuccessful":


  • Profile Image
    Answered on August 21, 2019 at 08:59 AM


    This issue will be resolved at next version of mobile app (1.7.4).

  • Profile Image
    Answered on August 28, 2019 at 09:16 AM


    I have informed the user.

    Thanks for the update.