Form submission : user's form is slow in processing to submit

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    Torowit
    Asked on August 09, 2019 at 07:38 AM

    i fill the info normally, and as soon as you press 'Lähetä'

    it starts to load like 30secs+ 

    how can i fix this?

  • Profile Image
    Victoria_K
    Answered on August 09, 2019 at 09:35 AM

    Hi!

    I see there are lots of console errors on your web page. Is the form submitted after 30 secs? 

    First, I would suggest to get rid of broken conditional statements in this form to see if that will make any difference: 

  • Profile Image
    Torowit
    Answered on August 12, 2019 at 06:55 AM

    Hello,

    I have now fixed those, deleted the old wrong ones. And yes its still lagging 30secs.

    The form does send it after 30sec delay.

  • Profile Image
    Richie_P
    Answered on August 12, 2019 at 09:16 AM

    I have been testing a cloned version of your form and I was able to replicate the issue at my end.

    It seems you may have a number of insert conditions  that the form is trying to calculate before submitting.

    However, I can't seem to find a work around regarding the insert condition as the image radio button widget can't be assigned directly a value.

    Please note that when a value on the form is changed, it automatically checks the conditions associated with the field thus adding to the load time.

    Hope this information helps.

  • Profile Image
    Torowit
    Answered on August 12, 2019 at 09:31 AM

    So if im understanding right, the loading is because i have a lot of values that the form is calculating? Not just a single one product?

    It must be something else, since this just started happening recently (1-2months ago).

    I used to have much more products to be calculated, and then it did not take any time to load. 

    Could it be there was some update done and that affected this?

  • Profile Image
    Richie_P
    Answered on August 12, 2019 at 10:13 AM

    Thank you for the added information. May we know if you have recently added a field or widget in your form before the issue was happening?

    One of the factors why a form is submitting slow is with the number of conditions calculating.

    However, you have mentioned that this was not happening before and I have escalated this issue to our back-end team for further information.

    Once updates  are available, you will be notified within this thread.