Question about sender line in email

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    Rod Bastanmehr 
    Asked on August 09, 2019 at 12:53 PM

    Hi there,


    We are looking to build out a forum on our website in order to better catalog new business inquires. Our main concern is that once we pivot to a form builder, all emails we receive will come from the same email address, namely something@jotform.com

    We essentially want to be able to have emails that go through the forum arrives from the email sender themself, so that when we do a search in our inbox, we pull up a specific chain, as opposed to pulling up a bunch of jotform email chains. Does this question make sense?

    Let me know! Looking forward to hearing from you!


    Best,

    Rod

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    John_Benson
    Answered on August 09, 2019 at 01:33 PM

    My understanding is that you want to use your SMTP server as the Sender Email so that the email alerts will not come from noreply@jotform.com. If yes, then please use this guide to set up an SMTP as your Sender Email: How-to-Setup-SMTP-for-a-Form.

    If you're planning to set the email field as the Sender Email, then you can use Mandrill or Mailjet. Please check this guide: How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.