Restore Accidentally Deleted Submissions

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    dentalemploymenthelp
    Asked on August 09, 2019 at 01:35 PM

    It appears that we just accidentally deleted all the submissions on our Time Slip Upload (for employees of AOC) in our backend Submissions database, is there anyway to restore them? We just did this 5 minutes ago. 

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    dentalemploymenthelp
    Answered on August 09, 2019 at 01:47 PM

    The odd thing is, we only selected 5 to delete on the last page of the submissions database from May, so we are not sure why it would have deleted all of them? Is there anyway to restore them?

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    JohnRex
    Answered on August 09, 2019 at 01:53 PM

    If you have manually deleted submission data of your form, there is no option to restore it. That is because we do not keep any other copy of form submissions data on our server.

    The most you can do to recover the data is to use the submissions email data. Each submission must also have an equivalent sent email.

    Here's a guide on How to View All Your Form Email History.

    You may find a copy of the deleted submission here and use our Import Data app to add it back again to submission panel.

    I will also escalate this to our back-end team and see if they can still retrieve it. We can't provide you assurance but we'll let you know on this thread once an update is available.