Jotform App: Kiosk mode offline throwing error on form refresh

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    skyline360
    Asked on August 09, 2019 at 01:52 PM

    I have a form built and everything is looking and working fine... except for when I switch my device to offline... deactivating wifi and cellular data

     

    the form still works and collects data just fine in the app, however upon submitting a form, when the form refreshes I get an error message... If I completely close out the app and start it up again I can launch the form in kiosk mode again just fine.... is there a workaround?

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    BDAVID
    Answered on August 09, 2019 at 02:12 PM

    Could you please check if that form is set to work in offline mode? Example:

    1) Tap on the gear icon:

    1565374217gearicon.png

    2) Then on "Offline Forms":

    1565374243offlineforms.png

    3) Finally, make sure to check the form that should work in offline mode:

    1565374326checked.png

    Let us know if you need more help, we will be glad to assist you.

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    skyline360
    Answered on August 09, 2019 at 02:17 PM

    yes... it's checked, has been.. and it works... the app collects submissions offline and syncs to my account when it's back online just fine... however when in kiosk mode offline it will not refresh the form without completely restarting the app.

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    skyline360
    Answered on August 09, 2019 at 02:29 PM

    apparently isn't throwing errors everytime... just refreshed fine a couple times now.

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    BDAVID
    Answered on August 09, 2019 at 02:32 PM

    I have tried the offline mode in Kiosk mode, and it let me refresh the form without issues. I am using and an Android phone. Could you let us know which mobile device you are using?

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    BDAVID
    Answered on August 09, 2019 at 02:45 PM

    Glad to know that it worked. Open a new forum thread if you need anything else, we will be glad to assist you.