How to update credit card information of a Recurring subscription?

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    mushkafriedman
    Asked on August 09, 2019 at 02:58 PM

    Hi, I have a form set up with recurring billing. I was notified that a customers credit card is invalid. Where and how do I edit their recurring billing with an updated card number?

    Thanks

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    JohnRex
    Answered on August 09, 2019 at 04:19 PM

    Hi @mushkafriedman,


    I can see that you are using different payment integration on your forms. Usually, you can edit/update your customer's billing information in the payment gateway dashboard.

    Could you provide us a link to the form so we could check the specific payment integration you used?

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    mushkafriedman
    Answered on August 12, 2019 at 04:43 PM
    the form we are using is chhschool.com/enrollment
    thank you
    ...
  • Profile Image
    JohnRex
    Answered on August 12, 2019 at 05:00 PM

    Thank you for the confirmation.

    As checked, the payment integration being used for that form is Square. I believe you can manually edit the customer's information via Square Dashboard. This article might help:

    https://squareup.com/help/us/en/article/5176-manually-enter-card-payments-without-the-square-reader

    You can also keep in touch with Square's customer service for further assistance:

    https://www.sellercommunity.com/t5/Seller-Community-Global/ct-p/Seller_Community_Global?profile.language=en