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mushkafriedmanAsked on August 9, 2019 at 2:58 PM
Hi, I have a form set up with recurring billing. I was notified that a customers credit card is invalid. Where and how do I edit their recurring billing with an updated card number?
Thanks
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John Support Team LeadReplied on August 9, 2019 at 4:19 PM
Hi @mushkafriedman,
I can see that you are using different payment integration on your forms. Usually, you can edit/update your customer's billing information in the payment gateway dashboard.
Could you provide us a link to the form so we could check the specific payment integration you used?
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mushkafriedmanReplied on August 12, 2019 at 4:43 PMthe form we are using is chhschool.com/enrollment
thank you
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John Support Team LeadReplied on August 12, 2019 at 5:00 PM
Thank you for the confirmation.
As checked, the payment integration being used for that form is Square. I believe you can manually edit the customer's information via Square Dashboard. This article might help:
https://squareup.com/help/us/en/article/5176-manually-enter-card-payments-without-the-square-reader
You can also keep in touch with Square's customer service for further assistance: