How do I edit/change the header of our form submissions email notification template?

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    wmjacobsen
    Asked on August 09, 2019 at 06:22 PM

    Also how do I remove "Ultrabrand Logistics" from our form submissions?  This is our old web developer that we are no longer in contact with.

    Please let me know if you need any more information.

    Thanks

    Sue

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    Augustine_O
    Answered on August 09, 2019 at 06:50 PM

    Hello Sue,

    To remove the "Ultrabrand Logistics" header from your form submissions kindly follow our guide on How to Edit the Email Template for Notifications and Autoresponders


    I hope this helps. 

    Kindly let us know if you need anything else. 


    Thanks.

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    wmjacobsen
    Answered on August 09, 2019 at 07:26 PM

    It looks like all our forms were shared with us from old web designer so I cannot edit them or the emails attached to them.

    Is that correct?

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    JohnRex
    Answered on August 09, 2019 at 07:41 PM

    Hi Sue,

    You were right. As checked, the forms are only shared to you so you won't have access to edit it. You may contact the owner of that form to either edit them for you or let them make a request on this link to move that form to your account permanently.

    You can also clone that form by following this guide: How-to-Clone-an-Existing-Form-from-a-URL. However, this will only copy the form's design, conditions, and settings. It will not include its existing submissions. The Form ID will be changed also.

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    wmjacobsen
    Answered on August 09, 2019 at 08:01 PM

    So if they request to move the forms to our account permanently there will not be any change to the links/website/email/Form ID used by our website? 

    Also if the forms are moved, will they be under our upgraded HIPAA Compliant folders?

    THANKS!

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    Jed_C
    Answered on August 09, 2019 at 08:30 PM

    So if they request to move the forms to our account permanently there will not be any change to the links/website/email/Form ID used by our website?  — Form ID will still be the same, but if that form is using a custom URL that will no longer work and you'll have to generate a new one.

    https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form    

    Also if the forms are moved, will they be under our upgraded HIPAA Compliant folders? — Sorry, but we can't move the forms to a HIPAA account. I would suggest that you clone the form inside HIPAA account. 

    Reference guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    wmjacobsen
    Answered on August 09, 2019 at 09:23 PM

    So since I updated to Silver & upgraded to HIPAA, I cannot open the inbox for our forms that are in the shared folders.  Looks like it is trying to open an inbox under hipaa.jotform.com.  Are my forms working?  Can I still get to the inbox?  When I asked about upgrading, there was nothing about any forms or URLs changing.
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    roneet
    Answered on August 09, 2019 at 10:03 PM

    I have moved your next concern to a separate thread to avoid confusion.

    https://www.jotform.com/answers/1922444

    We will address it shortly.

    Thanks.