Order ID Missing error on Card Form

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    Collective_Boost
    Asked on August 09, 2019 at 06:30 PM

    I have Paypal checkout on my form.


    When people select what they want to purchase and are ready to pay, they can click the 'pay with paypal button', but they can also click the 'submit' button at the bottom right of the jotform.


    when they click the bottom right submit button it shows an error. i attached a screenshot below. can you fix this

    Screenshot
  • Profile Image
    JohnRex
    Answered on August 09, 2019 at 07:10 PM

    Hi!

    It seems that you submitted the form without clicking the Paypal button first. Hence, the payment will not be completed.

    15653914211922332.png

    To prevent the user from submitting the form without clicking the PayPal button first, set the field as required:

    15653921841922332 2.png

    Please try that and let us know how it goes.


  • Profile Image
    Collective_Boost
    Answered on August 10, 2019 at 02:43 PM
    perfect thanks
    ...