Order ID Missing error on Card Form

  • Collective_Boost
    Asked on August 9, 2019 at 6:30 PM

    I have Paypal checkout on my form.


    When people select what they want to purchase and are ready to pay, they can click the 'pay with paypal button', but they can also click the 'submit' button at the bottom right of the jotform.


    when they click the bottom right submit button it shows an error. i attached a screenshot below. can you fix this

    Jotform Thread 1922332 Screenshot
  • John Support Team Lead
    Replied on August 9, 2019 at 7:10 PM

    Hi!

    It seems that you submitted the form without clicking the Paypal button first. Hence, the payment will not be completed.

    Order ID Missing error on Card Form Image 10

    To prevent the user from submitting the form without clicking the PayPal button first, set the field as required:

    15653921841922332 2 Screenshot 21

    Please try that and let us know how it goes.


  • Collective_Boost
    Replied on August 10, 2019 at 2:43 PM
    perfect thanks
    ...