Why I can't login my account?

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    Markus Blietz 
    Asked on August 10, 2019 at 02:00 AM

    I can not login any more. Already tried different Browsers, emptied the Cache, restarted the computer - no change. Other applications (like Mailchimp) work without problems.

    My login data are not accepted, a pup-up message says, that my login data do not match.

    I also tried to get me a new password (although I have no reason for this, since I did not change the password), but when pressing the button on the newly opened window it just does not accept my click. No reaction. I get no email for resetting the password.

    Please help.

    Regards

    Markus Blietz


  • Profile Image
    jherwin
    Answered on August 10, 2019 at 02:59 AM

    Hello Markus - I checked the email you used to post a thread/ticket here, but I can't find any Jotform account associated with it. Can you please let us know the account username so we can check it?

    You can also provide us with a form URL if you do not know the username for your account.

    Looking forward to your response.