Problem with PDF link in Autoresponder email

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    rojanarata_t
    Asked on August 10, 2019 at 03:35 AM

    I add "PDF link" to  Autoresponder email so that the submitter can download the PDF file of their submitted response. But when I tried doing and the submitter clicked on the PDF link (working on mobile), it showed "error": "You are not authorized", "success": false, "duration": "0.020" and the PDF could not be downloaded. When she changed to open email and click link on PC computer, one blank page is downloaded.

    How can I solve this problem? Thank you.

     

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    jherwin
    Answered on August 10, 2019 at 04:43 AM

    I tried to test one of my forms and the PDF link is working fine. Could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.

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    rojanarata_t
    Answered on August 10, 2019 at 04:51 AM
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    AndrewHag
    Answered on August 10, 2019 at 06:17 AM

    I was able to download the PDF without any issue in your cloned form. Could you please try enabling the PDF Attachment option instead of adding the link?

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    rojanarata_t
    Answered on August 10, 2019 at 11:54 AM

    Ok. It works now. Thank you.