Problem with PDF link in Autoresponder email

  • rojanarata_t
    Asked on August 10, 2019 at 3:35 AM

    I add "PDF link" to  Autoresponder email so that the submitter can download the PDF file of their submitted response. But when I tried doing and the submitter clicked on the PDF link (working on mobile), it showed "error": "You are not authorized", "success": false, "duration": "0.020" and the PDF could not be downloaded. When she changed to open email and click link on PC computer, one blank page is downloaded.

    How can I solve this problem? Thank you.

     

  • jherwin
    Replied on August 10, 2019 at 4:43 AM

    I tried to test one of my forms and the PDF link is working fine. Could you let us know if we can send a test submission to the form to test it from our end?

    Looking forward to your response.

  • rojanarata_t
    Replied on August 10, 2019 at 4:51 AM
  • AndrewHag
    Replied on August 10, 2019 at 6:17 AM

    I was able to download the PDF without any issue in your cloned form. Could you please try enabling the PDF Attachment option instead of adding the link?

    1565432239The Easiest Online Form Builde Screenshot 10

  • rojanarata_t
    Replied on August 10, 2019 at 11:54 AM

    Ok. It works now. Thank you.