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rojanarata_tAsked on August 10, 2019 at 3:35 AM
I add "PDF link" to Autoresponder email so that the submitter can download the PDF file of their submitted response. But when I tried doing and the submitter clicked on the PDF link (working on mobile), it showed "error": "You are not authorized", "success": false, "duration": "0.020" and the PDF could not be downloaded. When she changed to open email and click link on PC computer, one blank page is downloaded.
How can I solve this problem? Thank you.
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jherwinReplied on August 10, 2019 at 4:43 AM
I tried to test one of my forms and the PDF link is working fine. Could you let us know if we can send a test submission to the form to test it from our end?
Looking forward to your response.
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rojanarata_tReplied on August 10, 2019 at 4:51 AM
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AndrewHagReplied on August 10, 2019 at 6:17 AM
I was able to download the PDF without any issue in your cloned form. Could you please try enabling the PDF Attachment option instead of adding the link?
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rojanarata_tReplied on August 10, 2019 at 11:54 AM
Ok. It works now. Thank you.