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Anthony CooperAsked on August 10, 2019 at 1:28 PM
How can I get my encrypted information on my forms. I can get the actually key to open up so I can read the key?
Am I missing something. Please contact me right away I have a possible client needing to make a payment on her cruise and I need to get this done. :(
I'm glad I'm not paying for this yet and it's free... I would hate to have paid for this and then had these types of issues. :(
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John_BensonReplied on August 10, 2019 at 5:07 PM
This file (jotform.key) needs to be uploaded to the encryption wizard that will pop-up when you opened the Submissions page or the email notification of the encrypted form.
Here's an example (email):
A similar pop-up will appear if you go to the Submissions page. Here's a guide on How-to-View-Form-Submissions.
If you really need to open the (jotform.key) file, then you need to open it in a text editor like Notepad or similar.
For more details, I highly recommend you to check this user guide: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page.
If you have any questions, let us know so that we can further assist you.