Unable to open the jotform.key file

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    Anthony Cooper
    Asked on August 10, 2019 at 01:28 PM

    How can I get my encrypted information on my forms. I can get the actually key to open up so I can read the key?

    Am I missing something. Please contact me right away I have a possible client needing to make a payment on her cruise and I need to get this done. :( 

    I'm glad I'm not paying for this yet and it's free... I would hate to have paid for this and then had these types of issues. :(

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    Answered on August 10, 2019 at 05:07 PM

    This file (jotform.key) needs to be uploaded to the encryption wizard that will pop-up when you opened the Submissions page or the email notification of the encrypted form.

    Here's an example (email):


    A similar pop-up will appear if you go to the Submissions page. Here's a guide on How-to-View-Form-Submissions.


    If you really need to open the (jotform.key) file, then you need to open it in a text editor like Notepad or similar.

    For more details, I highly recommend you to check this user guide: How-Can-I-Decrypt-the-Data-from-the-Email-or-Through-the-Submissions-Page.

    If you have any questions, let us know so that we can further assist you.