PayPal Refused to Connect

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    VoloPressBooks
    Asked on August 11, 2019 at 12:41 AM

    The field I needed to complete to get the PayPal Invoicing integration to "work" finally popped up, so that's resolved. But when I go to test the form, I get yet another error message saying that PayPal "refused to connect" after I click submit. I'm in live mode, so I see a '1' over my 'Submissions' tab as though everything is fine on Jotform's end. Yet, PayPal isn't down: I'm able to log onto PayPal from my phone, tablet, and desktop. 

    Any help is much appreciated. 

  • Profile Image
    Victoria_K
    Answered on August 11, 2019 at 01:27 AM

    As I check your form, it seems to be correctly setup. I think problem can be caused by the connection you are using, would it be possible for you to try different internet connection? 

    Also, you can try using form's direct link for testing, some kind of redirects would not be available in preview mode of form builder. You can try this link: https://www.jotform.com/92216299037158 

  • Profile Image
    VoloPressBooks
    Answered on August 11, 2019 at 01:43 AM
    Worked using the link. Thanks so much for your help today!
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