Autoresponder Email Not Sending

  • lifeforceteam
    Asked on August 11, 2019 at 2:04 AM

    Hi, I created a form last week. Test email worked and when I filled out the form the Autoresponder email was received.


    I tested again today. Test worked. When form was filled out, no email was recieved.


    Please help ASAP! 


    https://form.jotform.co/92058128815864

  • Vanessa_T
    Replied on August 11, 2019 at 2:20 AM

    Based on your email history logs, all emails were sent successfully.

    1565504352Screen Shot 2019 08 11 at 2 Screenshot 10

    Upon checking your form's email settings, I can see you are using your own sender email.

    1565504371Screen Shot 2019 08 11 at 2 Screenshot 21

    Please make sure you've followed each step in this guide to allow your gmail to send emails via smtp.

    1565504400Screen Shot 2019 08 11 at 2 Screenshot 32

  • lifeforceteam
    Replied on August 14, 2019 at 11:07 PM

    Thanks Vanessa - I followed these steps and still 3 failed attempts. Please help! <3

  • Vanessa_T
    Replied on August 15, 2019 at 12:48 AM

    I can still see that you're using your JotForm username on your SMTP settings which is contrary to the guide:

    Autoresponder Email Not Sending Image 10

    1565844247Screen Shot 2019 08 15 at 12 Screenshot 21

    I would highly suggest to review each and every step on the guide to ensure that you receive emails using your SMTP settings.

    If by any chance you cannot follow one of the steps in the guide, I would suggest to use noreply@jotform.com as your Sender Email instead.

    1565844447Screen Shot 2019 08 15 at 12 Screenshot 32