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2ndblackburnAsked on August 11, 2019 at 6:33 AM
I have a stripe account with two profiles. I cannot work out how to specify which profile to connect to in the JotForm integration....Help please
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Victoria_KReplied on August 11, 2019 at 6:52 AM
I think you can try connecting Stripe account using incognito/private window of your browser. This should allow you to do a fresh login to Stripe account you need.
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2ndblackburnReplied on August 11, 2019 at 7:43 AMThanks for the advice, however it made no difference. I am not given an
option to select which of my Stripe profiles (and therefore bank accounts)
within my stripe account to choose.
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roneetReplied on August 11, 2019 at 8:01 AM
You can check this GIF representation to connect to the Stripe account:
Additionally, I have checked your Form, I noticed that the Stripe payment is already connected to your account.
Let us know if you are referring to any other Form we will take another look at this.
Thanks.
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2ndblackburnReplied on August 12, 2019 at 7:43 AMI am not sure you have understood.
Within my Stripe account I have two different bank accounts connected. When
I connect this form to my Stripe account I am unable to choose which bank
account I want the payments for this form to go into. I am not having
trouble connecting to Stripe, but in selecting which of my bank accounts
associated with my Stripe account this form is connected to.
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Victoria_KReplied on August 12, 2019 at 8:51 AM
Hi!
My apologies, but this seems to be something to set up within Stripe account. I think you should select a default account. Can you please also check with Stripe support team to see if they can share some more information on that?