"Ghost" Fields Appearing

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    gotohealthlmt
    Asked on August 11, 2019 at 10:40 PM

    Hello - I am seeing fields in my preview/actual form that are not visible in the build view.  How can I get rid of them?  They appear right at the end of my form, after the "submit" button.  I have attached a screenshot of the build page.  Thanks so much for your help!

  • Profile Image
    Victoria_K
    Answered on August 12, 2019 at 02:42 AM

    Hello!

    As I check your form, I see there are few fields below the Submit button. Those fields are shown in both, build mode and on live form too. I can assume there may be a cache problem on your end and that is why you can not see fields. Please try clearing browser caches or using different browser. From our end, I have cleared form caches for your account. If you will need our help to delete those fields, please let us know and we will do. 

    Thank you.

  • Profile Image
    gotohealthlmt
    Answered on August 12, 2019 at 09:29 AM

    Hey Victoria - that makes sense, thank you!  When I logged into my account this morning, my form was gone entirely and my user log says that it was deleted.  Please help! Can you recover this??

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    roneet
    Answered on August 12, 2019 at 10:04 AM

    The Form was in the Trash folder. I have restored to your main page.

    Let us know if you experience any further issues with this Form. We will take another look.

    Thanks.

  • Profile Image
    gotohealthlmt
    Answered on August 12, 2019 at 10:09 AM

    Perfect thank you, it's there now!!