Iframed widgets do not load if starting form from page 2 and clicking 'Back' button.

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    Asked on August 11, 2019 at 11:32 PM

    It is about the widget "Short Scrollable Terms" is not displayed by URL jumping to a page and click [Back] button to the page with the widget.

    A simple sample form is created without conditional show/hide logic set:

    Test case 1 : URL go to page 2 and click [Back] button to page 1 (https://form.jotform.me/92201689712458?jumpToPage=2)

    - click [Back] button to the widget page

    - the widget "Short Scrollable Terms" is NOT diplayed, but other contents are displayed properly


    Test case 2 : URL go to the page with widget "Short Scollable Terms" directly (https://form.jotform.me/92201689712458?jumpToPage=1)

    - the widget "Short Scrollable Terms" and other contents are all displayed properly


    Should you kindly advice how to make the "Short Scrollable Terms" widget to be displayed properly with the use of URL jumping and [Back] button.


  • Profile Image
    Answered on August 12, 2019 at 05:06 AM


    I was testing the issue you reported and it seems to me that there's nothing we can do about this right away. Any widget will be loaded if clicking 'Back' button starting from second page. I will raise this to our developers so they would check if this can be improved. Please note that we can not promise any time frame for this, so if you can share some more information on the flow you need to set up on form, we can possibly check for a workaround to help.

  • Profile Image
    Answered on September 10, 2019 at 04:21 AM

    Hi there,

    This is now fixed.

    Widgets on the initial pages of a jumped form should be loaded properly.